Privacy Policy

1. Introduction

FreelasNow Inc. ("FreelasNow", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

This policy applies to our website, mobile applications, and any related services (collectively, the "Platform"). By using our Platform, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

• Account Information: Name, email address, phone number, username, password
• Profile Information: Bio, skills, experience, portfolio items, profile photos
• Payment Information: Billing address, payment methods (processed securely by third-party providers)
• Project Information: Project descriptions, proposals, messages, files
• Identity Verification: Government-issued ID, tax information, business documents
• Communications: Support requests, feedback, survey responses

2.2 Information We Collect Automatically

When you use our Platform, we automatically collect:

• Usage Data: Pages visited, time spent, actions taken, search queries
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General location based on IP address (not precise location)
• Cookies and Similar Technologies: See our Cookies section below

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (when you connect accounts)
• Payment processors and financial institutions
• Identity verification services
• Public databases and information sources

3. How We Use Your Information

We use the information we collect to:

3.1 Provide Our Services

• Create and manage your account
• Facilitate connections between clients and freelancers
• Process payments and transactions
• Provide customer support
• Enable communication between users

3.2 Improve Our Platform

• Analyze usage patterns and trends
• Develop new features and services
• Personalize your experience
• Conduct research and analytics

3.3 Ensure Safety and Security

• Verify user identities
• Prevent fraud and abuse
• Investigate disputes and violations
• Protect our users and platform

3.4 Legal and Compliance

• Comply with legal obligations
• Respond to legal requests
• Enforce our terms and policies
• Generate tax documents

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Other Users

Your public profile information is visible to other users. This includes your name, profile photo, bio, skills, ratings, and portfolio items.

4.2 With Service Providers

We share information with trusted third-party service providers who help us operate our Platform:

• Payment processors (Stripe, PayPal)
• Cloud hosting providers (AWS, Google Cloud)
• Email service providers
• Identity verification services
• Analytics providers
• Customer support tools

4.3 For Legal Reasons

We may disclose information when required by law or to:

• Respond to legal requests and court orders
• Protect our rights and property
• Ensure user safety
• Prevent fraud or illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, or sale of our business, user information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal information
• Security Monitoring: Continuous monitoring for threats
• Regular Audits: Security assessments and testing
• Employee Training: Staff trained on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Information: Until you delete your account
• Transaction Records: 7 years for tax and legal compliance
• Communications: 3 years for support and dispute resolution
• Usage Data: 2 years for analytics and improvements

After the retention period, we securely delete or anonymize your information.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

You can access and download your personal information through your account settings or by contacting us.

7.2 Correction and Updates

You can update your information through your account settings or request corrections from us.

7.3 Deletion

You can request deletion of your account and personal information, subject to legal and business requirements.

7.4 Opt-Out

You can opt out of:

• Marketing communications (unsubscribe links provided)
• Non-essential cookies through browser settings
• Certain data processing activities (may limit service functionality)

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience:

8.1 Types of Cookies

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

9. International Data Transfers

FreelasNow operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

10. Children's Privacy

Our Platform is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our Platform

Your continued use of our Platform after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: